How the way we talk can change the way we work ... and think
"If we want deeper understanding of the prospect of change, we must pay closer attention to our own powerful inclinations not to change"
Below is a list of the four "Internal" Language forms and the three "Social" Language forms and the old -> new language for each:
1. Complaint -> Commitment
2. Blame -> Personal Responsibility
3. New Years Resolutions -> Competing Commitments
4. Big Assumptions that Hold Us -> Assumptions we Hold
5. Prizes and Praising -> Ongoing Regard
6. Rules and Politics -> Public Agreement
7. Constructive Criticism -> Deconstructive Criticisms
The book guides the reader through the first four languages using a Four Column Technique with a column for each of the languages based on self-examination around the following questions which I have paraphrased slightly below:
1a. What sort of things - if they were to happen more frequently - would improve your on-going development at work?
1b. What commitments or convictions that you hold are actually implied in your response to the previous question?
2. What are you doing which prevents these commitments you have identified being fully realised?
3. What are the competing commitments which get in the way?
4. What is the big assumption which explains why you behave this way?
Finally, there is an excellent preview of the book on the Harvard website: How the way we talk can change the way we work.
About Ken ThompsonKen Thompson delivers keynote conference speeches, workshop facilitation and in-house consultancy in four key business areas:
- Creating High Performing Teams in enterprises including Virtual and Mobile Teams (based on the Bioteams Book)
- Establishing effective Collaborative Business Networks enabling companies to co-operate effectively in areas such as sales and product development (based on the book - The Networked Enterprise)
- How to use the latest social media technologies including blogging and online communities to promote enterprises, brand, organisation or event
- Development of graphical on-line interactive Business Games, Dashboards and What-if Simulators for organisations to support Performance Improvement, Strategy Development and Executive Team Development.
Bioteams Books Reviews
The way a team decides to decide is one of the most important decisions it makes. In the excellent book, "Why Teams Don't Work" the authors, Harvey Robbins and Michael Finley, identify seven key decision-making methods for teams.