A practical framework for change - head, hearts, hands & feet
Is there a compelling reason for change - merely a good reason for change is not enough? The term "burning platform" comes to mind. By not changing you must be exposing your enterprise to a major threat or walking away from a major opportunity.
There must be a sound economic reason for change which can be succinctly and clearly articulated and accepted by the leaders of the enterprise.
Heart is all about the "appetite" for change in the key leaders. I have seen so many change initiatives with great HEAD flounder because the key leaders did not want it enough or thought that a compelling reason was somehow enough. Unlike HEAD, HEART is an on-going challenge - you need to establish it in the first place and then keep it alive until the change is truly bedded in.
So how you establish it? The first step is through frank 1:1 conversations to establish the individual appetite of the key leaders. This needs to be done sensitively as the objective is not to sign them all up but to find out where they really are!
3. HANDS and FEET
If you have the HEAD and the HEART then you need the How and the Who This is where the HANDS and FEET come in. HANDs concerns how the change will be brought about. In a nutshell HANDS is about the plan for the new processes, systems, incentives, practices, success measures and required behavior changes. Does the plan or proposed plan cover all the bases? Is the work already done an adequate basis for change or will it need reworked or binned?
Finally the FEET, or HEELS if you simply must have alliteration, represents the feet on the ground to project manage the change. I have never yet seen a change successfully delivered without a competent project manager working to a public and serious deadline the achievement of which is linked to their personal performance review/remuneration and with adequate personal time and access to additional resources as required to make it happen.
So to ensure you don't forget the whole point of change management as you wade through the detail just remember your own body and your 4 vital organs/limbs - HEAD, HEART, HANDS and FEET!
About Ken ThompsonKen Thompson delivers keynote conference speeches, workshop facilitation and in-house consultancy in four key business areas:
- Creating High Performing Teams in enterprises including Virtual and Mobile Teams (based on the Bioteams Book)
- Establishing effective Collaborative Business Networks enabling companies to co-operate effectively in areas such as sales and product development (based on the book - The Networked Enterprise)
- How to use the latest social media technologies including blogging and online communities to promote enterprises, brand, organisation or event
- Development of graphical on-line interactive Business Dashboards and What-if Simulators for organisations to support Performance Improvement, Strategy Development and Executive Team Development.
Bioteams Books Reviews
How to identify someones main worry about a coming change. I found this technique in a book a long time ago – "The Secret Language of Success: Using Body Language to Get What You Want" by Dr. David Lewis (1989). I confess I never got round to testing it properly but it sounded intriguing so I pass it on - "buyer beware".