I have been looking for way to monitor and track all my websites/blogs plus all my social media accounts (linkedIN, Twitter etc) from a single dashboard. I figured this would be pretty easy - a thing that most people would want to do! Not so - despite the abundance of great social media tools I found it surprisingly difficult to find one which met all my requirements.

Here is an excellent web link plus two great books which address the question which diagram or chart should I use to best communicate different types of information visually. With at least 40 types of diagram and new ones/variants constantly being invented this is a hot topic!

One of the most useful aspects of Microsoft Excel is its ability to quickly slice and dice customer data from live systems to identify important trends and behaviors which can inform strategy. In this article and screencast I share a 7-step plan, illustrated with a worked example, for Instant Customer Analytics using Excel.

In early December 2011 I upgraded from an iphone 3G to iphone 4s on the Orange UK network. Since upgrading, a month ago, the iphone 4s has been losing the mobile signal at least 10-15 times per day for periods ranging from a few minutes to one hour. During this time it is not possible to make or receive phone calls or texts. In my view there is an unacknowledged issue with the iphone 4s - my advice would be NOT to purchase one until it is resolved - watch this space!