The Customer is not always right you know!

Last night I asked my 12-year old son Jamie to design a logo for a new idea I had. He came up with a neat three cogs logo on the theme "The whole is greater than the sum of the parts". However the process was somewhat fraught.....

Three Cogs
I guess I was a bit casual in the way I communicated my requirements as version one of the logo also included the words "The whole is greater than the sum of the parts".

We went through a number of iterations after that. I think this was Jamies first experience of "customer prototyping" which I don't think he warmed to (he is more a "get it right first time stupid") kind of guy.

Jamie completed the job, emailed me the results and we agreed the price - yes I know - I should have agreed this before the job was done (I guess I assumed it was free) - another lesson!

This morning when I opened up the email from Jamie this is what it said:

-------------------------------------------
From: Jamie Thompson
To: ken thompson
Subject: you whining

Stop whining.
I cannot change the colour.
And I never will be able to.
-------------------------------------------

So perhaps some lessons here for both of us in how to work effectively when the customer and the supplier are in the same family!

About Ken Thompson

Ken Thompson delivers keynote conference speeches, workshop facilitation and in-house consultancy in four key business areas:
  1. Creating High Performing Teams in enterprises including Virtual and Mobile Teams (based on the Bioteams Book)
  2. Establishing effective Collaborative Business Networks enabling companies to co-operate effectively in areas such as sales and product development (based on the book - The Networked Enterprise)
  3. How to use the latest social media technologies including blogging and online communities to promote enterprises, brand, organisation or event (click here for more details )
  4. Development of graphical on-line interactive Business Dashboards and What-if Simulators for organisations to support Strategy Development, Measurement Programmes and Team Learning. (click here for more details)


Tags:

Comments (0)| Related (3) |

Print this article

2 Comments | Leave a comment

Agreeing the price after? He saw you coming! He has said what we all feel when someone goes back to you about all those iterations! :p

Ken

I should point out that the above comment is from an alternative service supplier (also within the family) and should be understood in that light (ie a somewhat one-sided view)!

Leave a comment

 


Bioteams Books Reviews

When Rational People Make Irrational Choices

When Rational People Make Irrational Choices
Ori Brafman introduces his forthcoming book, “Sway: The Irresistible Pull of Irrational Behavior” by sharing a very sobering tale which illustrates how even the most trusted professionals (airline pilots) can depart wildly from the rational under certain pressure conditions.


Buy it now from:
Amazon.Com
Amazon.Co.UK


Comments (5) |

continue reading

Click here to check all Bioteams book reviews

Ken's LinkedIn Profile



Follow Ken's Blogs



NASA Widget2_160x40.jpg

KenThompson


Featured Categories

Trending Topics

agility analytics ants autopoiesis bees biomimicry bioteaming bioteams change management collaboration Collaboration collective intelligence community complex systems dashboards digital dashboards ecosystems excel experiential learning flock games high-performing teams innovation leadership learning meetings mobile phones organizational teams penguins pheromones self-managed teams serious games simulators social media Social Networks social networks social software swarm swarm intelligence swarmteams teamwork The Networked Enterprise tit for tat VEN videos virtual communities virtual enterprise virtual enterprise networks virtual teams visualization web2.0 wisdom of crowds

Click for more...

Featured Article

Team joining hands

The secret DNA of high-performing virtual teams

Bioteaming – the secret to high-performing, self-organising, virtually networked teams... more

Locations of visitors to this page

Bioteams iphone app
Bioteams android app

Search www.bioteams.com


Bioteams Lite

FeedWind

Latest Full Articles


Bioteams Assessor - Instantly check how good your team is?
BioScore Calculator – Instantly see if you need Bioteams
Discover Bioteams principles Yourself via Action Learning

Bioteams Manifesto

Communities and Networks Connection

Bioteams Ice-Breaker Zone

Only Fools and Horses Video Clip Funny Team Collaboration Video Dilbert Mission Statement Generator Ali G Video Funny Red Dwarf Video  FatherTed  Pixar

News Feed

Sign up for RSS   RSS Feed Subscription
        (What's RSS?)

10 Most popular posts

Recent posts

Archives

Download Browsealoud