Teams, networks, groups and their members behave in an irrational way but quite predictably so. A good team leader will understand this and use it to everyone’s advantage. One key point is to knowing each team members motivations and whether they are operating in “social economy” or “market economy” mindsets.

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I am sharing my set of powerful web-based interactive business simulations with their real-time graphs, dashboards, sliders, guages and avatars. I developed these over a number of years using the excellent ithink simulation environment as essential tools to support what-if analysis, management learning games, experiential learning, balanced business scorecards and scenario planning.

One of the key lessons from NLP (Neuro Linguistic Programming) is the importance of being congruent. If you don't really believe what you are saying your incongruence will "leak" to your audience.

A study at Loughborough University, UK, found that it takes an average of 64 seconds to recover your train of thought after interruption by email, so people who check their email every five minutes waste 8.5 hours a week figuring out what they were doing moments before.