Current email and phone practices reduce productivity: new study
A new survey of 1500 UK business people has shown that poor email and phone habits damage productivity rather than increase it.

Thanks to Paul Sweeney of voicesage for pointing me to a new study (May 2006) carried out by ntl:Telewest Business
The study reveals that the two major time wasters are:
2-way communications
Not being able to act because people have not replied and therefore also having to spend time chasing them.
This resonates with the bioteams principle of only using 2-way communications where it is absolutely necessary for this very reason.
For more on the problems and alternatives to 2-way communications see Rule #1 in The Bioteams Manifesto .
Non-business acivities
Using email and the web for non-business activities such as emailing friends, following sport online, arranging your social life and shopping.
This is more interesting – perhaps its not really a problem as people may work longer hours and at home to compensate.
However it could also be that the current command and control style in most organizations leaves people waiting for orders and with time on their hands.
For an alternative to command and control see Rules #2 and # 3 in The Bioteams Manifesto .
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Bioteams Books Reviews
Leadership under pressure: the two worst mistakes
I have been thinking a lot about what happens when a leader gets under severe pressure, usually because things are not going according to plan. It seems to me this is the very essence of real leadership and where leaders can really justify their salaries. BUT according to Professor Dietrich Dorner, in his excellent book The Logic Of Failure: Recognizing And Avoiding Error In Complex Situations, there are two very tempting but ultimately disastrous tangents a leader can pursue in a crisis instead of addressing the real issues.
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