Mass Collaboration and Virtual Crowds
Could a virtual team have a million members? Recent developments in mass collaboration, distributed computing and the wisdom of crowds suggest the answer might be yes.
Mass Collaboration and Virtual Crowds
One of the differences between human teams and some biological teams is sheer scale in terms of number of members.
Human teams rarely exceed fifty and a typical large single human organisation might contain ten thousand members.
Human organisations much bigger than this obviously exist but they tend to organise themselves into smaller independently managed sub-units.
However biological teams, such as Ant or Bee societies, can contain up to a million members in a single mature colony or hive - all of whom can act as a unit.
Up until recently this has meant that some dimensions of biological teamwork and group behavior were not able to be reproduced in human teams and organisations due to this lack of scale.
The Internet might change all this
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The article identifies three types of internet-based “mass collaboration” which I would characterise as:
- Give and Take - for example creating shared distributed computing capacity
- Needles in Haystacks - connecting to other like-minds through shared interest rather than personal relationship
- Participation through Passion - co-inventing with others based on passion rather than money as the motivator
What can nature's large-scale teams teach us about Internet-based Mass Collaboration?
- Are these initiatives significant?
- Are they the 'leading edge' of very important new group social practices?
- Are they merely a number of novel ventures conveniently grouped together under the topical buzz-phrase “internet mass collaboration”
- Do they represent "collaboration" or something else altogether ?
The effect of “scale” on collaboration?
"Scale” enables some particularly useful characteristics in nature’s teams, such as:
Reduced vulnerability to individual member failure
Individual member actions are unlikely to alter the overall group outcome due to the sheer numbers involved.
Simple individual behaviours can produce amazingly sophisticated collective results. Examples of this include bird flocking, schools of fish and ants amazing scheduling and routing capabilities.
Swarming and school formation is a known as Emergent Behavior. An emergent behaviour can appear when a number of simple entities (agents) operate in an environment, forming more complex behaviours as a collective. The property itself is often unpredictable and unprecedented, and represents a new level of the system's evolution. The complex behaviour or properties are not a property of any single entity, nor can they easily be predicted or deduced from behaviour in the lower-level entities.
Give and Take
Newsweek featured Skype, the Voice over IP player which at that stage had attracted over 40 million users and has changed the face of global telecoms industry.
‘When users fire up Skype, they automatically allow their spare computing power and connections to be borrowed by the Skype network, which uses that collective resource to route others' calls. This creates a self-sustaining phone system requiring no capital investment based on users spare capacity.’
However Skype is just one example of the power of distributed or grid computing which has already been exploited by a number of other non-commercial initiatives such as:
SETI@home is a scientific experiment that uses Internet-connected computers in the Search for Extraterrestrial Intelligence (SETI) by running a free program that downloads and analyzes radio telescope data.
Folding@Home is a distributed computing project which studies protein folding, mis-folding, aggregation, and related diseases. By using novel computational methods and large scale distributed computing they have been able to simulate timescales thousands to millions of times longer than previously achieved.
World Community Grid's mission is to create the largest public computing grid benefiting humanity. IBM has donated the hardware, software, technical services and expertise to build the infrastructure for World Community Grid and provides free hosting, maintenance and support.
Needles in Haystacks
The Newsweek article reports on the success of Innocentive Inc - a network of 80,000 independent self-selected problem solvers in 173 countries established by Eli Lilly & Co but open to anyone to use
For example, Proctor & Gamble have achieved their objective of increasing external development of new products from 20% to 35% by using networks such as Innocentive as “ways of reaching independent talent”
InnoCentive works like this:
- Major Pharma companies contract with InnoCentive in order to become "Seekers"
- They post 'Challenges' to InnoCentive.com
- Each Challenge includes a detailed description and requirements, a deadline, and an award amount for the best solution
- Awards range from $10,000 to $100,000
InnoCentive is an example of how you can use the reach of the internet to connect to other like-minds on the basis of shared interest rather than personal relationship.
Once the necessary critical scale is achieved then the network can become self-sustaining. With increasing scale challenges are more likely to be solved. This creates good publicity which attracts more seekers and more independent scientists into the network.
Participation through Passion
The whole Open Source Software movement (OSS) is probably the best known example of the innovative power of individuals once they are provided with the opportunity to be creative in an area which stimulates them
The article reports on SugarCRM,a 10-person company developing an OSS Customer Relationship Management tool Inc which has now been downloaded 250,000 times.
Equally interesting is the success of OhmyNews a South Korean Online Newspaper involving 36,000 ‘citizen journalists’ writing up to 200 stories per day
The Demos Thinktank produced a pamphlet suggesting the wider community benefits possible in using OSS principles in areas of community and government well beyond the software development domain.
So what does “mass collaboration” really mean?
Firstly “mass collaboration” clearly has all the traits of an important new emerging group social practice only made possible by the internet. It would be foolish to try to ignore it.
Secondly it is collaboration "but not as we know it"
In a previous article I described the four different degrees of collaboration which have been observed in natures teams (Virtual teamwork - nature's four collaboration methods)
Based on original research by Carl Anderson I have labelled these:
- Solowork - members doing same things at different times
- Crowdwork - members doing the same thing at the same time
- Groupwork - members doing different things at different times (sequential)
- Teamwork - members doing different things at same time (concurrent)
It seems to me that the examples of mass collaboration we have seen so far are either Crowdwork (e.g. Skype and InnoCentive) or Groupwork (e.g. OSS and Citizen Journalism) but not Teamwork.
We have yet to see whether mass virtual teamwork is possible or not?
Thirdly we won’t be able to fully predict what happens next!
One of the most interesting aspects of these phenomena is the fact that they all demonstrate emergent behaviour which means we cannot predict exactly how they will evolve.
For example these internet mass collaborations may evolve into even more valuable forms of mass collaboration by starting to operate as networks (with connections between individual members). Today they operate more as star formations (with connections mostly between individual members and the centre).
Alternatively it may turn out that some of the most advanced forms of collaboration are only available to small teams and not accessible to teams of the size we are starting to see in internet mass collaborations.
About the author
Ken Thompson was formerly the European IT Manager with Reuters in London and Managing Director with VISION Consulting in Belfast. At VISION, Ken spent over 10 years successfully delivering services to clients in the Financial Services, Government and the Small Business Sectors. Recognized as a leading expert in the growing area of Virtual Enterprise Networks, Ken also helps distributed business teams in medium and large-sized organizations become successful through a unique approach to team design and working practices. Ken is the founder of www.bioteams.com – a research blog dedicated to how organizational teams can learn from nature’s best teams.
Bioteams Books Reviews
Humans and animals do not need complete information to act; they can operate on various clues provided there is a sufficient context. Organizational teams can also use this thin slicing technique in conjunction with short messaging to enhance their performance. Malcolm Gladwell’s introspective book Blink digs deep into the abyss of human cognition to illustrate the human ability to think at a subconscious level. The idea of thin slicing is used where one is introduced to only a few snippets of information which lead to a series of conclusions based on moments of rapid cognition – an ability claimed to be intrinsically dormant in most humans. By bioteams guest author Max Bhanabhai.