Swift Trust: essential for virtual collaboration

Science Daily, “Establishing Trust Online Is Critical For Online Communication Say NJIT Experts” reports the conclusions of a paper “Swift Trust in Virtual Teams".

swift_trust_ess.jpg


This paper received the 2005 Award for the best article in 2004 in the IEEE ‘Transactions on Professional Communication’ journal.

The authors, Starr Roxanne Hiltz and Naomi Rotter, argue that virtual team leaders and on-line teachers need to overcome the potential coldness of the electronic medium and suggest a number of tactics for building “Swift Trust” including:

  1. Creating the sense that the leader is present even though they can’t be seen
  2. Establishing on-line dialogue early and quickly
  3. Swiftly and constructively replying to all new users comments and issues
  4. Recognising that the impression gained by users in the first week will have a major influence on future use
  5. Using private emails rather than public forums to scold users who are struggling

These are useful techniques for virtual coaches and virtual team leaders seeking to create more effective virtually networked teams


Tags: ,

Comments (0)| Related (3) |

Print this article

 


Bioteams Books Reviews

Group Genius: The Creative Power of Collaboration

Group Genius: The Creative Power of Collaboration

Steven Poole, writing for the Guardian on Saturday March 15, reviews "Group Genius: The Creative Power of Collaboration", by Keith Sawyer and concludes that the book's big idea is that there is no such thing as the lone genius: everything turns out to be collaborative.


Buy it now from:
Amazon.Com
Amazon.Co.UK


(2) |

continue reading

Click here to check all Bioteams book reviews

Ken's LinkedIn Profile



Follow Ken's Blogs



NASA Widget2_160x40.jpg

KenThompson


Featured Categories

Trending Topics

agility analytics ants autopoiesis bees biomimicry bioteaming bioteams change management collaboration Collaboration collective intelligence community complex systems dashboards digital dashboards ecosystems excel experiential learning flock games high-performing teams HPT innovation leadership learning meetings mobile phones organizational teams penguins pheromones self-managed teams serious games simulators social media Social Networks social networks social software swarm swarm intelligence swarmteams teams teamwork The Networked Enterprise tit for tat VEN videos virtual communities virtual enterprise virtual enterprise networks virtual teams visualization web2.0 wisdom of crowds

Click for more...

Featured Article

Team joining hands

The secret DNA of high-performing virtual teams

Bioteaming – the secret to high-performing, self-organising, virtually networked teams... more

Locations of visitors to this page

Bioteams iphone app
Bioteams android app

Search www.bioteams.com


Bioteams Lite

FeedWind

Latest Full Articles


Bioteams Assessor - Instantly check how good your team is?
BioScore Calculator – Instantly see if you need Bioteams
Discover Bioteams principles Yourself via Action Learning

Bioteams Manifesto

Communities and Networks Connection

Bioteams Ice-Breaker Zone

Only Fools and Horses Video Clip Funny Team Collaboration Video Dilbert Mission Statement Generator Ali G Video Funny Red Dwarf Video  FatherTed  Pixar

News Feed

Sign up for RSS   RSS Feed Subscription
        (What's RSS?)

10 Most popular posts

Recent posts

Archives

Download Browsealoud