Swift Trust: essential for virtual collaboration
Stumble It!Science Daily, “Establishing Trust Online Is Critical For Online Communication Say NJIT Experts” reports the conclusions of a paper “Swift Trust in Virtual Teams".
This paper received the 2005 Award for the best article in 2004 in the IEEE ‘Transactions on Professional Communication’ journal.
The authors, Starr Roxanne Hiltz and Naomi Rotter, argue that virtual team leaders and on-line teachers need to overcome the potential coldness of the electronic medium and suggest a number of tactics for building “Swift Trust” including:
- Creating the sense that the leader is present even though they can’t be seen
- Establishing on-line dialogue early and quickly
- Swiftly and constructively replying to all new users comments and issues
- Recognising that the impression gained by users in the first week will have a major influence on future use
- Using private emails rather than public forums to scold users who are struggling
These are useful techniques for virtual coaches and virtual team leaders seeking to create more effective virtually networked teams
Tags: collaboration, trust
Digg | 
del.icio.us | 
Reddit | 
Yahoo! | 
Add to my favourites
Bioteams Books Reviews
When not to collaborate
A team of one is sometimes best. It might sound like heresy but sometimes the most effective way to produce something is not through collaboration. Collaboration is best for tasks which cannot be fully achieved by a single person – if a job can be completed best by one person then to collaborate to do it will only make it worse.
Buy it now from:
Amazon.Com
Amazon.Co.UK
Related Online Collaboration Techniques Articles
Five tips for a perfect meeting
Good operational meetings, whether co-located or virtual, are the engine of organisational and project governance. However often their success is left totally to chance. Here are my five key tips for making them more effective:
Social Propagation is the secret to organizational and team learning
and the most evolved non-human species on the planet is not who you think it is! Arie de Geus is credited by many as the inventor of the concept of "the learning organisation". In his book "The Living Company" Arie describes an interview with Professor Alan Wilson, distinguished zoologist and botanist.
Buy it now from:
Amazon.Com
Amazon.Co.UK
Customer design collaboration powers Lego Mindstorms upgrade
Wired report (Feb 06) in ‘Geeks in Toyland’ that Lego fully understands the power of customer co-invention by inviting leading Mindstorms enthusiasts to join the Lego R&D Team. See also “Customer collaboration: exploiting the Hawthorne Effect”.
Leave a comment