Email does not communicate tone: research findings
Research in the December Journal of Personality and Social Psychology indicates that there is only a 50/50 chance of an email recipient correctly interpreting the tone of an email.
According to an article by the American Psychology Association we need to use the phone much more when the tone of a communication is critical.
This is consistent with the bioteaming philosophy described, for example in, The Messaging Instinct, where teams use messages to get their team-mates attention and then use the phone to work through the detail rather than just relying on ‘single-shot fully self-contained’ emails to communicate.
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Lets say it is for sure that we have to use our phone more in the future. Social media are not even upcoming anymore, they rule the world. Think about google just owning our lives. They know everything!
The article from the American Psychology Association is really good!