Email does not communicate tone: research findings
Stumble It!Research in the December Journal of Personality and Social Psychology indicates that there is only a 50/50 chance of an email recipient correctly interpreting the tone of an email.
According to an article by the American Psychology Association we need to use the phone much more when the tone of a communication is critical.
This is consistent with the bioteaming philosophy described, for example in, The Messaging Instinct, where teams use messages to get their team-mates attention and then use the phone to work through the detail rather than just relying on ‘single-shot fully self-contained’ emails to communicate.
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Bioteams Books Reviews
Predictably Irrational teams
Teams, networks, groups and their members behave in an irrational way but quite predictably so. A good team leader will understand this and use it to everyone’s advantage. One key point is to knowing each team members motivations and whether they are operating in “social economy” or “market economy” mindsets.
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The team with three brains
James Thornton in “You Have Three Brains” for TheBiggestIdeas.com reports on research by Paul D Maclean on the ‘triune’ brain. Apparently Maclean’s research suggests that we each have, not one but, three brains nested within our skulls – a lizard brain, a dog brain, and a human brain. This research got me thinking – if teams are really living systems then they might have 3 brains too?
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