Email does not communicate tone: research findings
Stumble It!Research in the December Journal of Personality and Social Psychology indicates that there is only a 50/50 chance of an email recipient correctly interpreting the tone of an email.
According to an article by the American Psychology Association we need to use the phone much more when the tone of a communication is critical.
This is consistent with the bioteaming philosophy described, for example in, The Messaging Instinct, where teams use messages to get their team-mates attention and then use the phone to work through the detail rather than just relying on ‘single-shot fully self-contained’ emails to communicate.
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Bioteams Books Reviews
The Cult of the Amateur
Read this book if your future is anyway connected to Web2.0. Andrew Keen’s central thesis is that if all content (e.g. music, video, news, books, encyclopaedias) is produced by “amateurs” and no-one will pay for “professional” versions then its curtains for quality or independent publishing.
Buy it now from:
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Related Collaboration Research & Science Articles
New social network research may explain why some team tasks never get done
The importance of team ‘early movers’
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