Capable or popular: which would you rather be
Research published in the Harvard Business Review , Competent Jerks, Lovable Fools and the formation of social networks, (June 2005) shows that when people need help getting a job done, they will usually choose a congenial colleague over a more capable one.
When you analyse each person in a team in terms of their competence and their 'likeability' you end up with four caricatures:
- Lovable Star - Competent and Likeable!
- Lovable Fool - Likeable but competency issues
- Competent Jerk - Competent but likeability question
- Incompetent Jerk - Neither Competent nor Likeable!
The most important considerations are not around how you deal with the 1's and 4's - that's fairly obvious.
The big challenge for most teams is how you support and make best use of the 2's and 3's - the 'Lovable Fools' and the 'Competent Jerks'!
Bioteams Books Reviews
How to identify someones main worry about a coming change. I found this technique in a book a long time ago – "The Secret Language of Success: Using Body Language to Get What You Want" by Dr. David Lewis (1989). I confess I never got round to testing it properly but it sounded intriguing so I pass it on - "buyer beware".