Mobile business applications framework
In a just published book Work Goes Mobile by Michael Lattanzi, Antti Korhonen and Vishy Gopalakrishnan, authors of Nokia’s mobility master plan, propose a very useful application profiling scheme to establish the degree to which a business could exploit mobile technologies in their broadest sense. This approach would also be very useful for establishing the support requirements for virtually networked teams.
The Nokia framework considers 6 dimensions and grades each on a high-low scale
- Workforce Mobilility
What percentage of time do workers spend away from their offices. Greater than 60% is high.
- Stakeholder Interaction
What percentage of time do workers engage with external stakeholders or their systems. Greater than 60% is high.
- Information Requirement
Do workers need one or many sources of information to complete the work.
- Time to Data
How timely does the data need to be provided.
- Process Maturity
How well defined is the process. Unlike the other dimensions both high maturity and low maturity processes can be good targets for mobility support.
- Regulatory Requirements
To what degree are there regulatory requirements on the process such as safety and auditability
The authors go on to apply the framework to 3 popular application scenarios to establish their mobility support requirements:
- Field Service Repair
- Pharmaceutical Sales
- Utility Company Field Force
For example the pharma sales force scores:
- Workforce Mobilility – Very High
- Stakeholder Interaction – Very High
- Information Requirement – Medium-High
- Time to Data – High
- Process Maturity – Medium-High