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SearchCIO.com, 2 Feb, reports on the emergence of sophisticated speech recognition software which can highlight words that can indicate trouble on the line such as ‘confused’ and ‘cancel’. The software can also monitor in real-time telltale changes in the pitch, volume and timbre of a customer's voice which indicate hostility or rising anger.

Virtual team leaders could also use this software to help them spot the early warning signs which indicate that a web-conference or VoiP meeting is beginning to self-destruct. For more see Analyse This – Anger Management Software

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Bioteams Books Reviews

Group Genius: The Creative Power of Collaboration

March 16, 2008 | article by Ken Thompson in Book Reviews (37)

Steven Poole, writing for the Guardian on Saturday March 15, reviews "Group Genius: The Creative Power of Collaboration", by Keith Sawyer and concludes that the book's big idea is that there is no such thing as the lone genius: everything turns out to be collaborative.

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Amazon.Co.UK

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