Anger management software could help virtual meetings
Stumble It!SearchCIO.com, 2 Feb, reports on the emergence of sophisticated speech recognition software which can highlight words that can indicate trouble on the line such as ‘confused’ and ‘cancel’. The software can also monitor in real-time telltale changes in the pitch, volume and timbre of a customer's voice which indicate hostility or rising anger.
Virtual team leaders could also use this software to help them spot the early warning signs which indicate that a web-conference or VoiP meeting is beginning to self-destruct. For more see Analyse This – Anger Management Software
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The Cult of the Amateur
Read this book if your future is anyway connected to Web2.0. Andrew Keen’s central thesis is that if all content (e.g. music, video, news, books, encyclopaedias) is produced by “amateurs” and no-one will pay for “professional” versions then its curtains for quality or independent publishing.
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