Problems contacting amazon.com

Click Contact Us to get in touch. Are you sure you want to contact us. Have you checked our FAQs. Why not just help yourself!

I generally have nothing but praise for Amazon.com (and all its country sites) but have you ever tried sending them an email?

A few weeks back I had a rant about IVRs (Interactive Voice Response) Systems and my view that some of the IVR systems represent the antithesis of bioteaming by making organisations less like living things instead of more as far as their customers are concerned. This post provoked some very good comments some of which suggested other sides to the argument such as the 'life-sapping' nature of some of the jobs these IVR systems have replaced.

This time Amazon.com are in my sights for how they have made it almost impossible to send them an email.


Try it for yourself!

Login to your account and try and find the "Contact Us" button.

It is pretty well hidden but once you find it then click on it.

What do you get - a standard email screen?

No - surprisingly just another screen of self help options.


Well what about the feedback button?

Looks promising but if you read on it says that they Amazon cannot reply to any feedback so thats no use either.


I am not the only one with this problem!

Check out feedback from the Independent Book Publishers Association on their experiences (generally positive) in dealing with Amazon.com but some of which echoes my point here.

Amazon have led the way in so many things on the web - great returns policies, one-click ordering, excellent recommendations service etc.

So come on Amazon - stop treating your customers like children and make it much easier for us to send you emails - what are you worried about - you might find out something useful ?


PS I eventually did manage to email Amazon.com (*Cheering Sound Effect*) The trick is you have to sign in (twice?). Even so I clicked on the 'Email Us' Button and went through another screen which said I could send an email but they would not reply to it! Undaunted I found another option which first requested I put in my order number, which I did not have as it was a general query, I left it blank and eventually my email got sent! I hope the reply is worth it!

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19 Comments

agree, it is a NIGHTMARE!!
I cannot get an email to go through to them!!
I cannot get a gift card to work and they make it IMPOSSIBLE to solve your problem!

Just tried for half an hour to send an eMail to Amazon to tell them that I do not have an account with them, having received a presumably scam-eMail [that my account is out of date, etc.] After this experience I never will open an account nor intend ever to buy through them. The only way I have found to deal with bad business practices is to refuse to shop with the company. If more people will do this we might be able to influence the Corporate World.

Why am I stuck in a loop at the end of my order and cannot close the damn transaction.

How can I buy anything when you won't let me?

Amazon.com displayed inaccurate shipping information when I ordered some books. The actual shipping will be taking over three times as long as I was informed by their estimates. I have tried for two days to email Amazon.com to try and expidite the shipping process. I still have not been able to communicate with a real person, it has all been automated emails. I am starting to get very angy.

Have finally reached amazon.com by locating their home office in Seattle Wash. phone @ 206-622-2335. Good luck!

Amen to all of those comments!
GLad to know I'm not the only one having trouble contacting amazon.

Peace...
I agree that trying to get ANY contact info is just...!@#$%^&*&!@; however, I called the toll free directory assistance and got a number. The number is 1-800-201-7575.
Hope this helps!

Hotep, Baraka, Uhuru

to make everyones life earsier.
https://www.amazon.com/gp/help/contact-us/pay-and-gc.html
/\
|
|
That is their "contect us" page.

US Customer Service
Phone toll-free in the US and Canada: (800) 201-7575
Phone from outside the US and Canada: (206) 346-2992 or (206)-266-2992
Another direct line: (206) 266-2335
E-mail: orders@amazon.com (I think this will still work, but no guarantees)

E-mail address and the fax numbers seem to go on- and off-line with some regularity. Readers have also had luck with the following addresses:
resolution@amazon.com
charge-inquiries@amazon.com
jeff@amazon.com
(This last e-mail address sends back an note from Amazon that using it won't help you. There may be nobody reading the e-mail that comes to this address.)

Amazon's rebate center: 1-866-348-2492
Amazon Corporate Accounts:1-866-486-2360

Snail mail to customer service
Amazon.com, Inc.
Customer Service
PO Box 81226
Seattle, WA 98108-1226

Service for Amazon Sellers
877-251-0696
They also have special e-mail accounts for spoofing and abuse:
stop-spoofing@amazon.com
reports@amazon.com
(This information was provided by a reader! Thanks!)

Canadian Customer Service
Phone 9 a.m. to 10 p.m. Eastern time, 6 a.m. to 7 p.m. Pacific: (877)-586-3230

Corporate Offices, Seattle
(206) 622-2335
The fax number has changed. 206-266-1832 is no longer a fax number.

New! Fax for Amazon's legal Department: 206-266-7010

UK Customer Service
Phone: +44.208.636.9200
More UK numbers, from a reader:
Freephone (only from within the UK): 0800 279 6620
Phone (outside the UK): +44 20 8636 9451
Fax (free from within the UK): 0800 279 6630
Fax (outside the UK): +44 20 8636 9401
An Aussie who contacted me verified the number above but for Aussies you need to dial it this way: 0011 1 206 266-2992.

UK Snail Mail:
Amazon.co.uk Ltd
Patriot Court
1-9 The Grove
Slough
SL1 1QP

Amazon.com Headquarters
Address: 1200 12th Ave., Ste. 1200
Seattle, WA 98144
Phone: (206) 266-1000
Fax: (206) 622-2405
Info e-mail: in@amazon.com is no longer a working e-mail address.
(Amazon's CEO is Jeff Bezos, if you want a name to put on an e-mail or fax to this office.)

IM TAKIN YOU DOWN AMAZON!

I ordered a book from Amazon UK to be delivered to a UK address last October.As of now they still have not delivered this book although I paid for it by bank draft last October and was told the delivery time would be less than six weeks.
They are still advertising it on their UK website but have told me that it is 'not available' and will contact their suppliers.
Is this a record?

I ordered a book for my daughter. The price plus media mail cost was displayed, and I ordered the book FOR THAT COST. Later that afternoon I got an e-mail thanking me for my order which cost $4.00 MORE than the book + mailing fee - the $4.00 is SHIPPING [ isn't that media mail?] and handling.

Since the "contact us" page provided above goes around and around in circles, I advise all NEVER to use Amazon. I'd like to have my personal information deleted, but of course can't contact anybody to say so. Even the phone won't let you get a person if you don't fit their menu - and "drop me as a customer" doesn't fit their menu!


Thank you for the info. I ordered a DVD at the beginning of June. They flew it from DES PLAINES IL US to BELL CA US (to the west coast) on June 7, so that they could truck it over to me in Cambridge MA (east coast!). I was being patient until it arrived, but one day after the last estimated date of delivery they finally updated the system: carrier mis-sorted the product. Okay, mistakes happen. So I waited again. DVD made it to Springfield, MA on the 22nd. Then for some reason it's back in Bell, CA on the 25th. What did they mistakenly send? An empty cardboard box? Anyway, there are cracks in the Amazon distribution system that literally span the entire US! Maybe this is their way of saying "you want free shipping? Well, we'll teach you the hard way!" I have to say they did teach me. The impact on me has been significant, because I keep having to delay my promise to my friends about a get together at my place. My credibility to deliver has been hampered. One the other hand, maybe I should have known from the Amazon image. The Amazon river system, after all, is a big quagmire full of dangers. Maybe you can survive if you know all the dangers, but I'm just one relatively powerless consumer. What a mess.

From now on, I will seriously consider paid shipping, but order with other vendors. In fact, I think I will be quite happy to pay that extra $5 as a one finger salute to the muddled channels of Amazon.

I tried to place an order on Amazon uk for a used book for delivery to a relative in England. I received an error message that "1 click" could not be used this time and to go back and try placing the order using shopping basket. I did so and received a message that item was out of stock.
I then placed the order with the next vendor on the list using the shopping basket and everything worked as expected including a screen enabling me to select a delivery address.
Within 10 minutes I received 2 order acknowledgements from Amazon
including the first "unsuccessful" try which showed my U.S. address as the delivery address. I immediately emailed the vendor cancelling, but did not get any reply. I emailed Amazon who replied to the effect that they are sorry I am unhappy with the way their one click operates, and to return the book! I wrote them again and asked them to address the issue.
Ten days have elapsed and still no answer. Why anyone would want to buy a $2 book and pay for it to be shipped to the US and then back to the UK for $2 is beyond me. I shall file a dispute with AmEx and this is the alst time I use Amazon UK or US.

I tried to place an order on Amazon uk for a used book for delivery to a relative in England. I received an error message that "1 click" could not be used this time and to go back and try placing the order using shopping basket. I did so and received a message that item was out of stock.
I then placed the order with the next vendor on the list using the shopping basket and everything worked as expected including a screen enabling me to select a delivery address.
Within 10 minutes I received 2 order acknowledgements from Amazon
including the first "unsuccessful" try which showed my U.S. address as the delivery address. I immediately emailed the vendor cancelling, but did not get any reply. I emailed Amazon who replied to the effect that they are sorry I am unhappy with the way their one click operates, and to return the book! I wrote them again and asked them to address the issue.
Ten days have elapsed and still no answer. Why anyone would want to buy a $2 book and pay for it to be shipped to the US and then back to the UK for $2 is beyond me. I shall file a dispute with AmEx and this is the alst time I use Amazon UK or US.

I was attempting to contact Amazon.com. After looking over their website for a contact number decided to type in "contact amazon.com" on my browser. I went to a site where I entered in my phone number, then clicked on the dial button, and recieved a call from them immediately. This option put me through to a representative that handle my questions on the spot. Hope this helps those in need!

By the way, the number that came up on my phone when Amazon.com called me back was 1-866-216-1072. Maybe this will help those who need it!

I needed to contact Amazon about an order that was sent in error (they actually doubled my order!) and was able to get to them fairly quickly, though they don't make it easy. First I clicked on "Help" then I typed in the search box "Phone Amazon" and got a page that included a link to click "Contact us". In that view, I clicked on the "Phone" tab. You do not get their phone number, but you enter your phone number and when you want to be contacted. They called immediately and I was on hold for less than a minute. Hope this helps. FYI-the phone number for Amazon given previously gets you nowhere.

I have had nightmares contacting them too, but I'm old fashioned and actually like to talk to someone. I finally stumbled onto a phone number for them, it may help you too. 866-216-1072 Good luck

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