Problems contacting amazon.com
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I generally have nothing but praise for Amazon.com (and all its country sites) but have you ever tried sending them an email?
A few weeks back I had a rant about IVRs (Interactive Voice Response) Systems and my view that some of the IVR systems represent the antithesis of bioteaming by making organisations less like living things instead of more as far as their customers are concerned. This post provoked some very good comments some of which suggested other sides to the argument such as the 'life-sapping' nature of some of the jobs these IVR systems have replaced.
This time Amazon.com are in my sights for how they have made it almost impossible to send them an email.
Try it for yourself!
Login to your account and try and find the "Contact Us" button.
It is pretty well hidden but once you find it then click on it.
What do you get - a standard email screen?
No - surprisingly just another screen of self help options.
Well what about the feedback button?
Looks promising but if you read on it says that they Amazon cannot reply to any feedback so thats no use either.
I am not the only one with this problem!
Check out feedback from the Independent Book Publishers Association on their experiences (generally positive) in dealing with Amazon.com but some of which echoes my point here.
Amazon have led the way in so many things on the web - great returns policies, one-click ordering, excellent recommendations service etc.
So come on Amazon - stop treating your customers like children and make it much easier for us to send you emails - what are you worried about - you might find out something useful ?
PS I eventually did manage to email Amazon.com (*Cheering Sound Effect*) The trick is you have to sign in (twice?). Even so I clicked on the 'Email Us' Button and went through another screen which said I could send an email but they would not reply to it! Undaunted I found another option which first requested I put in my order number, which I did not have as it was a general query, I left it blank and eventually my email got sent! I hope the reply is worth it!