Revolt against interactive voice response systems
We really value your call, so much so that we are answering it by computer!
If bioteaming is about making organisations and teams more alive then the current generation of Interactive Voice Response Systems (IVRs) must be the complete antithesis of bioteaming.
The demise of these kinds of IVR system have been long predicted however until (and unless) this happens if you are fed up with dealing with the IVR at your bank, retailer or government department and just want to find a real human to talk to then check out Paul English’s blog.
He includes an ‘IVR cheat sheet’ which lists a hundred or so corporate IVRs and what to say or what to key in to bypass them altogether and get yourself put through to a human operator.
For example, for IKEA the cheat sheet tells you to ‘hit ""0"" many times fast, if you do it once, or too slow, it will merely repeat the menu’!
Bioteams Books Reviews
The way a team decides to decide is one of the most important decisions it makes. In the excellent book, "Why Teams Don't Work" the authors, Harvey Robbins and Michael Finley, identify seven key decision-making methods for teams.