Home based virtual call centre trend
Home-shoring is replacing off-shoring
Matt Keating, writing in Phone home for The Guardian (Saturday October 15), reports that “Virtual call centres” (aka home-shoring) where staff work from home over the web can save employers significant infrastructure and accommodation costs and also keep workers happier.He also notes some of the management challenges in keeping the remote workers connected with their employers.
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Bioteams Books Reviews
Collaborative thinking: four key roles
In his unique book Dialogue and the art of thinking together William Issacs introduces the Four-Player System originally developed by David Kantor. This is a very important technique for supporting real collaborative thinking in teams.
Buy it now from:
Amazon.Com
Amazon.Co.UK
very nice site.