Home based virtual call centre trend
Home-shoring is replacing off-shoring
Matt Keating, writing in Phone home for The Guardian (Saturday October 15), reports that “Virtual call centres” (aka home-shoring) where staff work from home over the web can save employers significant infrastructure and accommodation costs and also keep workers happier.He also notes some of the management challenges in keeping the remote workers connected with their employers.
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Bioteams Books Reviews
Team leadership without formal authority
Lateral leadership skills are how to get the job done when you are not the boss.Roger Fisher, the world's leading expert on win-win negotiation, partners with Alan Sharp in Lateral Leadership (1998, 2004) to identify three fundamental problems with collaboration in organisations and what you can do to fix them.
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