Home based virtual call centre trend
Home-shoring is replacing off-shoring
Matt Keating, writing in Phone home for The Guardian (Saturday October 15), reports that “Virtual call centres” (aka home-shoring) where staff work from home over the web can save employers significant infrastructure and accommodation costs and also keep workers happier.He also notes some of the management challenges in keeping the remote workers connected with their employers.
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Bioteams Books Reviews
Organisational teams: thin slice for responsiveness
Humans and animals do not need complete information to act; they can operate on various clues provided there is a sufficient context. Organizational teams can also use this thin slicing technique in conjunction with short messaging to enhance their performance. Malcolm Gladwell’s introspective book Blink digs deep into the abyss of human cognition to illustrate the human ability to think at a subconscious level. The idea of thin slicing is used where one is introduced to only a few snippets of information which lead to a series of conclusions based on moments of rapid cognition – an ability claimed to be intrinsically dormant in most humans. By bioteams guest author Max Bhanabhai.
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