Home based virtual call centre trend
Home-shoring is replacing off-shoring
Matt Keating, writing in Phone home for The Guardian (Saturday October 15), reports that “Virtual call centres” (aka home-shoring) where staff work from home over the web can save employers significant infrastructure and accommodation costs and also keep workers happier.He also notes some of the management challenges in keeping the remote workers connected with their employers.
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Bioteams Books Reviews
The short message phenomenon challenged
We are bombarded with the idea its good to talk and its good to text. But is texting and other forms of mobile phone interaction a useful form of communication? Or is it even a form of communication at all or something totally different? In a mini-book "Heidegger, Habermas and the mobile phone" the author invokes some key thinkers of the twentieth century to offer an essential alternative to the new doctrine of 'm-communication': Martin Heidegger, who saw humanity as ‘the entity which talks’ and Jürgen Habermas, current-day advocate of authentic communication.
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very nice site.