Home based virtual call centre trend
Home-shoring is replacing off-shoring
Matt Keating, writing in Phone home for The Guardian (Saturday October 15), reports that “Virtual call centres” (aka home-shoring) where staff work from home over the web can save employers significant infrastructure and accommodation costs and also keep workers happier.He also notes some of the management challenges in keeping the remote workers connected with their employers.
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Bioteams Books Reviews
The Cult of the Amateur
Read this book if your future is anyway connected to Web2.0. Andrew Keen’s central thesis is that if all content (e.g. music, video, news, books, encyclopaedias) is produced by “amateurs” and no-one will pay for “professional” versions then its curtains for quality or independent publishing.
Buy it now from:
Amazon.Com
Amazon.Co.UK
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very nice site.