Home based virtual call centre trend
Home-shoring is replacing off-shoring
Matt Keating, writing in Phone home for The Guardian (Saturday October 15), reports that “Virtual call centres” (aka home-shoring) where staff work from home over the web can save employers significant infrastructure and accommodation costs and also keep workers happier.He also notes some of the management challenges in keeping the remote workers connected with their employers.
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Bioteams Books Reviews
The Starfish and The Spider
The Book "The Starfish and The Spider" uses the amazing capabilities of starfish to survive and regrow damaged limbs as a powerful metaphor for leaderless organisations.
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