Harvard now says VoIP is strategically important

A very interesting article appeared in September's Harvard Business Review (Vol. 83, No. 9) the significance of which may not have been fully appreciated. The article, Using VoIP to Compete, explains "Voice over IP" in laymans terms and concludes:

"VoIP is coming. The important dividing line won't be between those who deploy it and those who do not, or even between early adopters and laggards. It will be between those who see VoIP as just a new way to do the same old things and those who use it to rethink their entire businesses".

What also very interesting is that the Harvard Business Review is an august and conservative business publication. As a regular HBR reader I cannot remember the last time they published a ‘technology led business strategy’ article like this one.

So either VoiP is really significant as a business issue or HBR are getting more in tune with the opportunities technology can create for a business or both!

Bioteams Books Reviews

The 5 personal change barriers instant test

November 18, 2005 | article by Ken Thompson in Book Reviews (37)

How to identify someones main worry about a coming change. I found this technique in a book a long time ago – "The Secret Language of Success: Using Body Language to Get What You Want" by Dr. David Lewis (1989). I confess I never got round to testing it properly but it sounded intriguing so I pass it on - "buyer beware".

Buy it now from:
Amazon.Com
Amazon.Co.UK

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