The Evils of E-Mail
Count to three before you hit that send button
Sometimes we just don't think...
Impetuous emails, smart 1-liners which cause offence, forgetting there is a real person at the other end and just getting carried away by the flow of our own language can all cause huge waste.
It is particularly important in virtually networked teams and the minefields of multiple locations, timezones, languages and business cultures.
So before you fire your next email out, just pause, count to three and check:
- How well do I know the recipient and the way they write and read email?
- Keep it short – the risk of misinterpretation is proportional to the size of the email - 2-3 lines is usually about right
- Am I using clichés or local expressions which will not travel well - any doubt take them out
Bioteams Books Reviews
In his unique book Dialogue and the art of thinking together William Issacs introduces the Four-Player System originally developed by David Kantor. This is a very important technique for supporting real collaborative thinking in teams.