The Evils of E-Mail
Count to three before you hit that send button
Sometimes we just don't think...
Impetuous emails, smart 1-liners which cause offence, forgetting there is a real person at the other end and just getting carried away by the flow of our own language can all cause huge waste.
It is particularly important in virtually networked teams and the minefields of multiple locations, timezones, languages and business cultures.
So before you fire your next email out, just pause, count to three and check:
- How well do I know the recipient and the way they write and read email?
- Keep it short – the risk of misinterpretation is proportional to the size of the email - 2-3 lines is usually about right
- Am I using clichés or local expressions which will not travel well - any doubt take them out
Bioteams Books Reviews
Humans and animals do not need complete information to act; they can operate on various clues provided there is a sufficient context. Organizational teams can also use this thin slicing technique in conjunction with short messaging to enhance their performance. Malcolm Gladwell’s introspective book Blink digs deep into the abyss of human cognition to illustrate the human ability to think at a subconscious level. The idea of thin slicing is used where one is introduced to only a few snippets of information which lead to a series of conclusions based on moments of rapid cognition – an ability claimed to be intrinsically dormant in most humans. By bioteams guest author Max Bhanabhai.