Real-Time Communications Dashboards give virtual teams presence-awareness
In a previous post, Bioteams are 'always on' - 'presence' technology introduced, I talked about the need for virtual team members to be able to reach their colleagues at any time on whichever device they are 'present'.
This introduced the concept of 'presence-aware' communications where the system knows which device (e.g. mobile, PDA, laptop) a user is on at any time and automatically routes all in-bound communications in that direction without the senders having to worry about it.
In another related post Microsoft Office: What's On Tap I also discussed how Microsoft plan to address 'presence-awareness' by offering contextual collaboration support within the new version of MS-Office.
Melanie Turek, writing for Collaboration Loop May 24, 2005, has penned a nice article on "Real-Time Communication Dashboards" or RTCDs which are the communication applications which exploit presence- awareness.
The article references three of the leading RTCDs - products from Avaya, Nortel and Siemens.
Melanie suggests that whilst the usage of these products is not exactly heavy today ( running around 7%), users plan to significantly up their use to 40% over the next couple of years.
Presence-awareness and RTCDs is definitely a 'must track' field for all virtual teams.
Bioteams Books Reviews
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