Real-Time Communications Dashboards give virtual teams presence-awareness

In a previous post, Bioteams are 'always on' - 'presence' technology introduced, I talked about the need for virtual team members to be able to reach their colleagues at any time on whichever device they are 'present'.

This introduced the concept of 'presence-aware' communications where the system knows which device (e.g. mobile, PDA, laptop) a user is on at any time and automatically routes all in-bound communications in that direction without the senders having to worry about it.

In another related post Microsoft Office: What's On Tap I also discussed how Microsoft plan to address 'presence-awareness' by offering contextual collaboration support within the new version of MS-Office.

Melanie Turek, writing for Collaboration Loop May 24, 2005, has penned a nice article on "Real-Time Communication Dashboards" or RTCDs which are the communication applications which exploit presence- awareness.

The article references three of the leading RTCDs - products from Avaya, Nortel and Siemens.

Melanie suggests that whilst the usage of these products is not exactly heavy today ( running around 7%), users plan to significantly up their use to 40% over the next couple of years.

Presence-awareness and RTCDs is definitely a 'must track' field for all virtual teams.

Comments (0)| Related (3) |

Print this article

1 Comment

hey Ken,

That link to colloboration loop is good. I love the Siemens openscape product, and the nortel link to MS Live Server is going to be very interesting. The question remains though, how will people manage an "email plus all sorts system" where no one has any history of using presence technology? i.e. you are basically asksing people to change their awareness of what is "on" and "off" in many instances and many different relationships, all in different contexts. Sure this makes sence in a call centre, but can you think of a real life job where anything like this would "make or break" your productivity ! (consider this provocation!)

Paul Sweeney


Bioteams Books Reviews

When Rational People Make Irrational Choices

When Rational People Make Irrational Choices
Ori Brafman introduces his forthcoming book, "Sway: The Irresistible Pull of Irrational Behavior" by sharing a very sobering tale which illustrates how even the most trusted professionals (airline pilots) can depart wildly from the rational under certain pressure conditions.

Buy it now from:

(5) |

continue reading

Click here to check all Bioteams book reviews

Ken's LinkedIn Profile

Follow Ken's Blogs

NASA Widget2_160x40.jpg


Featured Categories

Trending Topics

agility analytics ants autopoiesis bees biomimicry bioteaming bioteams change management collaboration Collaboration collective intelligence community complex systems dashboards digital dashboards ecosystems excel experiential learning flock games high-performing teams HPT innovation leadership learning meetings mobile phones organizational teams penguins pheromones self-managed teams serious games simulators social media Social Networks social networks social software swarm swarm intelligence swarmteams teams teamwork The Networked Enterprise tit for tat VEN videos virtual communities virtual enterprise virtual enterprise networks virtual teams visualization web2.0 wisdom of crowds

Click for more...

Featured Article

Team joining hands

The secret DNA of high-performing virtual teams

Bioteaming – the secret to high-performing, self-organising, virtually networked teams... more

Locations of visitors to this page

Bioteams iphone app
Bioteams android app


Bioteams Lite


Latest Full Articles

Bioteams Assessor - Instantly check how good your team is?
BioScore Calculator – Instantly see if you need Bioteams
Discover Bioteams principles Yourself via Action Learning

Bioteams Manifesto

Communities and Networks Connection

Bioteams Ice-Breaker Zone

Only Fools and Horses Video Clip Funny Team Collaboration Video Dilbert Mission Statement Generator Ali G Video Funny Red Dwarf Video  FatherTed  Pixar

News Feed

Sign up for RSS   RSS Feed Subscription
        (What's RSS?)

10 Most popular posts

Recent posts


Download Browsealoud