Real-Time Communications Dashboards give virtual teams presence-awareness
In a previous post, Bioteams are 'always on' - 'presence' technology introduced, I talked about the need for virtual team members to be able to reach their colleagues at any time on whichever device they are 'present'.
This introduced the concept of 'presence-aware' communications where the system knows which device (e.g. mobile, PDA, laptop) a user is on at any time and automatically routes all in-bound communications in that direction without the senders having to worry about it.
In another related post Microsoft Office: What's On Tap I also discussed how Microsoft plan to address 'presence-awareness' by offering contextual collaboration support within the new version of MS-Office.
Melanie Turek, writing for Collaboration Loop May 24, 2005, has penned a nice article on "Real-Time Communication Dashboards" or RTCDs which are the communication applications which exploit presence- awareness.
The article references three of the leading RTCDs - products from Avaya, Nortel and Siemens.
Melanie suggests that whilst the usage of these products is not exactly heavy today ( running around 7%), users plan to significantly up their use to 40% over the next couple of years.
Presence-awareness and RTCDs is definitely a 'must track' field for all virtual teams.
Bioteams Books Reviews
Read this book if your future is anyway connected to Web2.0. Andrew Keen’s central thesis is that if all content (e.g. music, video, news, books, encyclopaedias) is produced by “amateurs” and no-one will pay for “professional” versions then its curtains for quality or independent publishing.