IBM readies workforce for an "On Demand" world
Cross-training, identifying needed skills and boosting interdepartmental cooperation are key to IBM's responsive business strategy.
According to Workforce Management Magazine (May 2005) IBM are redesigning their approach to workforce management to make it more "on demand" and better aligned with its markets.
IBM aims to improve its flexibility and responsiveness by developing new leadership traits in top management - particularly the ability to "think across the organisation".
This is coupled with an extensive online learning programme for its rank and file employees.
The article concludes:
"Analysts agree that the changes IBM is making are good ones, but some remain skeptical about whether the company is actually creating a business where employees and their talents are instantly available to clients".
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